Concetta Moccia What to do if the Subscription AutoRenew payment fails? If you have problems with your payment method and you need to update/add new cards , make sure to do it before the Subscription is closed . The “ Manage payment method ” button in your Active Subscrip... Helo Wellness+ Oct 5, 2023 Helo Wellness+
Concetta Moccia How can I update the NutraLife AI™ App? There are two different ways to update the NutraLife AI™ app: OTA (over-the-air) through the App or through the Store . To apply the OTA update through the App 1. Open the NutraLife AI App. 2. When th... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia I use a Huawei device. Is there a special requirement to use the OTA (over-the-air) update system? Yes, please download the new app here. Once you have this new version, the OTA feature will apply to future updates.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I loose internet connection while updating NutraLife AI™ App? You will see that the progress bar will stop and will no longer move. The only thing you can do is close the App and open it again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I start updating the NutraLife AI™ App and leave the App in Background? The App will keep updating in background.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if the phone turns off while updating the NutraLife AI™ App? If the phone is turned off, the download will be interrupted. Open the App and click the “ Update " button again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I close NutraLife AI™ App while updating? Closing the App will interrupt the download. Open the App and click the “ Update " button again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia What happens if I receive a call while updating the NutraLife AI™ App? The phone call will interrupt the download. The OTA download will be resumed after pressing the “ Update " button again.... NutraLife NutraLife App Sep 19, 2023 NutraLife App
Concetta Moccia I lost my card/band activation code, how can I retrieve it? Available only for Android operating system. The activation code is essential for the activation of your VyvoPay/OdeePay card or band and must be carefully stored. In the case you lost your card/band ... Helo Strap Sep 14, 2023 Helo Strap
Concetta Moccia How do I sign up to the Helo Smart App and create an account? 1. Download the Helo Smart App from Apple App Store , Google Play Store or APK for Huawei . 2. Open the App, type your email in the specified text box and click " Continue ". 3. A One-Time-Password (O... Mobile app Mobile app Q&As Aug 16, 2023 Mobile app Q&As
Concetta Moccia Do I need an active Wellness+ subscription and have Heart Monitoring ON to get results from Sleep Disturbances? Yes, an active Wellness+ subscription and 24h monitoring configured to " ON " are required to obtain Sleep Disturbance results. To learn more How do I activate the 24h monitoring feature? → How do I s... Health Features Sleep Aug 16, 2023 Health Features
Concetta Moccia What are the levels of sleep disturbances and what do they mean? Low: At this level, fewer than 15 Sleep Disturbances events occur per hour of sleep. Although considered a mild form of Sleep Disturbances, there is still significant disruption to breathing during sl... Health Features Sleep Aug 16, 2023 Health Features